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Car
Motorbike
Chailease Pay Later
Products & Services
Getting started
Is a guarantor or collateral required for the application process?
What is the loan term for a car loan?
What are the requirements for a car loan?
Am I eligible for a car loan?
Your application
How can I apply for a car loan?
How long does it take to process a car loan application?
How can I check the status of my car loan application?
Intro to car loan
Who will own the car after the car loan is fully paid off?
With which dealerships do you have partnerships?
Where can I find branches?
How to contact us?
What is Chailease Berjaya Hire Purchase Moratorium?
How does car loan work?
Payments
Payment methods
Which payment methods are accepted?
Auto debit
Do I need to activate Auto Debit for automatic monthly payment deductions?
Make & Manage payments
Can I pay my outstanding balance off in full?
Are there any extra fees or charges?
How to check my payment status?
What payment mode should I select when using the JOMAUTO app for online payments?
What are the compensation charges or late charges for the Hire Purchase/Hire Purchase-i facility (Act)?
When will my first payment be taken?
Can I pay extra on my monthly payments?
Can I change my payment schedule?
Settlement
Will there be any rebate for early settlement?
How can I check my statement or settlement?
How can I request an early settlement, and are there any charges or penalties?
Payment issues
Why did I receive an error message when attempting to set up Auto-debit?
I have made the payment, but why does the app still show that it’s overdue?
What should I do if I accidentally made a wrong payment?
Can I modify the monthly repayment amount if I face financial difficulties?
If I have defaulted on the monthly instalments, can the company claim from the guarantor?
Vehicles
Manage cars
Can I apply an electric car loan?
What types of cars are eligible for a car loan?
Can I arrange a car loan for multiple cars?
How can I request a consent letter for transferring a car to Sabah or Sarawak?
Is it permissible to relocate a car to a location different from the one stated in the Hire Purchase/Hire Purchase-i Agreement?
Vehicle registration card (VOC)
Can I keep the vehicle registration card for road tax renewal upon expiry?
How do I request a photocopy of the VOC?
How can I request the original copy of the VOC?
Car Insurance & Repossession
Insurance & Road tax
Will the car insurance be included in the HP agreement?
Can I change my insurance provider?
How can I renew my car’s insurance and road tax?
Do I need to renew my car insurance and road tax through Chailease Berjaya?
Can I renew my car insurance and road tax with Chailease Berjaya even if my vehicle is not financed by you?
Insurance claim
What should I do if my car is stolen?
Do I still need to pay my monthly instalments if my car is stolen?
Insurance payment
How to pay for my car insurance?
How can I view my car insurance records?
Repossession
How to check my repossession status?
Can I introduce a potential buyer for the repossessed car?
Can Chailease Berjaya request payment from me once they have sold the repossessed car?
Account & settings
Manage account
How to create an account?
How do I change my account information? (name, email address, phone number, and address)
How to reset a forgotten password?
Login
How do I login in?
Security & Privacy
Data protection
How does Chailease Berjaya protect my personal information?
Selling & Trading
Selling
Can I sell or modify a car with outstanding car loan?
How can I transfer, sell, or share possession of a car or goods to a third party while the car or goods are still under financing in my name?
Trade-in
Can I trade-in a car that is under a car loan?
Contract & Cancellations
Contract
Where can I check my contract details?
Can I make changes to the car under the existing contract?
Cancellations
Can I terminate my contract after signing up or during the contract period?
Contact us
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