Frequently Asked Questions

Chailease Berjaya Credit Sdn. Bhd.

General

Hire Purchase Moratorium

Please be informed that Chailease Berjaya Credit is not in the category of a Licensed Bank or Financial Institution under the purview of Bank Negara Malaysia. As a result, the automatic moratorium directive does not apply for Chailease Berjaya Credit. As for current situation, you are advised to make your instalment promptly and clear the arrears payment (if any) as usual.

Adalah dimaklumkan bahawa Chailease Berjaya Credit bukan dalam kategori Bank Berlesen atau Institusi Kewangan diumumkan oleh Bank Negara Malaysia. Buat sementara ini, anda dinasihatkan supaya membuat ansuran bulanan dan tunggakan (jika ada) seperti biasa.

However, we are aware of the difficulties faced by our customers and please do not hesitate to contact us via email at collection_all@chailease.com.my if you need any assistance.

Walau bagaimanapun, kami sedar kesukaran yang dihadapi oleh pelanggan kami, sila menghubungi kami melalui e-mel di collection_all@chailease.com.my jika anda memerlukan sebarang bantuan.

We apologize for any inconvenience caused and let us all play our part in keeping our nation safe.

Kami memohon maaf atas segala kesulitan yang berlaku, dan marilah kita semua memainkan peranan sebagai rakyat malaysia dalam memastikan kesejahteraan, keharmonian dan keselamatan terjaga.

How much can I borrow from the Company?

The margin of financing will depend on your credit standing subject to a maximum of 90% of purchase price.

What is the term charges for Hire Purchase/Hire Purchase-i facility (Act)?

It is under fixed rate financing, rate from 4.5% to 10% flat per annum depends on your credit standing.

What is the compensation charges / late charges for Hire Purchase/Hire Purchase-i facility (Act)?

A compensation charges / late charges will be levied at 8% of the unpaid amount.

How can I transfer/sell/part possession of the motor vehicle or goods to a third party even though the motor vehicle or goods is still financed under my name?

It is illegal to transfer/sell/part possession of the motor vehicle or goods without the company’s permission. If you do so, you may incur substantial penalties as you are still fully responsible for the liability and losses incurred. Please ensure that you have fully settled your HP debt before you sell your motor vehicle or goods. If you wish to use the proceeds of the sale to settle your HP loan, get the company’s consent to sell and arrange for the proceeds of the sale to be paid directly to the company. If there is any shortfall, you will be responsible for repaying the balance. If there is a surplus, it will be refunded to you by the company.

Can I remove the vehicle or goods to a location different from the one stated in the Hire Purchase/Hire Purchase-i Agreement?

Yes, you can. However, you must inform the company the new location within 14 days from the day of the removal. Otherwise, you will be guilty of an offence under S37 (2) of the Hire Purchase Act 1967.

Financing / Loan Application or Approval

How to apply auto financing facility from Chailease?

Application is submitted through the company’s panel dealer. The company does not accept any direct application from customer at the moment.

How to check my financing / loan application status?

You may check the status with your dealer.

What is the financing / loan processing time?

Within a day, provided all required documents submitted to dealer is in order.

Do I require a guarantor?

The need for a guarantor depends on the credit assessment made by the company. The guarantor should be one who is acceptable to the company.

Marketing Related

How to apply panel dealership with Chailease?

Please drop us an email by clicking here. Our person in charge will liaise with you on this matter.

Payment Related

How to pay my monthly payment?

You may refer to the payment guideline which attached together with your Hire Purchase/Hire Purchase-i agreement.

Which payment mode I shall choose if I use online payment?

Please select Inter Bank GIRO (IBG) services.

How to request my financing / loan statement?

The account statement is only available if your account with us is more than 6 months. You may send your request to us by clicking here.

How to check my auto debit status?

You will receive an SMS notification from the Company, if your auto debit application is approved / rejected by the Bank.

Can I modify the monthly repayment amount if I have financial difficulties ?

This is subject to the company’s discretion and you are advised to discuss the matter with us as soon as possible. The company will assist you to arrive at a viable solution.

If I have defaulted on the monthly instalments, can the company claim from the guarantor?

Yes. The company can claim the payment from the guarantor because the guarantor has agreed to undertake the liability to repay your debt in the event of your default.

Is there any mobile apps to check paymet online?

The company’s mobile apps will be launched soon. Existing customer will receive SMS notification from the Company on the launching.

Repossession

How to check repossession status?

Please call 03-79691128, press extension “11131 or 11132”.

Can I introduce a prospective buyer to buy the repossessed motor vehicle or goods?

Yes. Before the expiration of the 5th Schedule notice, you can introduce a buyer to buy the repossessed motor vehicle or goods at the price indicated in the 5th Schedule notice.

Can the company claim any amount from me after the repossessed motor vehicle or goods is sold?

Yes. If the proceeds from the sale of the repossessed motor vehicle or goods are not enough to cover your liabilities, we can claim the amount outstanding from you.

Vehicle Registration Card (VOC)

Can I keep the motor vehicle registration card to enable me to renew my road tax upon expiry?

As the hirer, the vehicle registration card may be made available to you upon submission of your written request to the company. Nevertheless, as the owner would prefer to prevent any inconveniences that may arise due to damage, misplacement or theft of the card. As such, for your convenience, the company will provide a free custodian service.

How to request a photocopy of VOC?

Please email your request to us by clicking here.

How to request the original copy of VOC?

Please email your request to us by clicking here. Person in charge will advise you on this matter.

Consent letter to transfer vehicle to Sabah / Sarawak

How to request consent letter to transfer vehicle to Sabah / Sarawak?

Please email your request to us by clicking here. Person in charge will advise you on this matter.

Insurance Renewal & Road Tax

My vehicle not financed by Chailease, can I renew my vehicle insurance & road tax with Chailease?

Yes. We do provide insurance renewal service. You may call 03-79412868, select your language option, then select option “2” for “Insurance & Road Tax”, to request for quotation.

I want to renew my vehicle’s insurance together with road tax, how?

Please call 03-79412868, select your language option, then select option “2” for “Insurance & Road Tax”, to request for quotation or, please click HERE to request for quotation.

Can the company insist that I insure with an insurance company on its panel?

The company do provide service on insurance & road tax renewal. We strongly encourage customer to renew insurance & road tax with the company. Currently, the company has a few insurance companies on its panel for your convenience.

Insurance Claim

What should I do if my motor vehicle or goods is stolen?

Please call 03-79412868, select your language option, then select option “1” for “Payment”. The person in charge will advice you accordingly.

Do I still have to pay my monthly instalments if my motor vehicle or goods is stolen?

Yes. Your liability to pay the monthly instalment does not cease with the loss of your motor vehicle or goods. However, you may claim from the insurance company, the market value of the insured motor vehicle or goods or the sum insured, whichever is lower.