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Car
Motorbike
Chailease Pay Later
Vehicles
Manage motorbikes
How can I request a consent letter for transferring a motorbike to Sabah or Sarawak?
Is it permissible to relocate a motorbike to a location different from the one stated in the Hire Purchase/Hire Purchase-i Agreement?
What types of motorbikes are eligible for a motorbike loan?
Can I arrange a motorbike loan for multiple motorbikes?
Vehicle registration motorbiked (VOC)
How can I request the original copy of the VOC?
Can I keep the vehicle registration motorbiked for road tax renewal upon expiry?
How do I request a photocopy of the VOC?
Motorbike Insurance & Repossession
Insurance & Road tax
How can I renew my motorbike’s insurance and road tax?
Do I need to renew my motorbike insurance and road tax through Chailease Berjaya?
Can I renew my motorbike insurance and road tax with Chailease Berjaya even if my vehicle is not financed by you?
Will the motorbike insurance be included in the hire purchase agreement?
Can I change my insurance provider?
Insurance claim
What should I do if my motorbike is stolen?
Do I still need to pay my monthly instalments if my motorbike is stolen?
Insurance payment
How to pay for my motorbike insurance?
How can I view my motorbike insurance records?
Repossession
Can Chailease Berjaya request payment from me once they have sold the repossessed motorbike?
How to check my repossession status?
Can I introduce a potential buyer for the repossessed motorbike?
Account & Settings
Manage account
How to reset a forgotten password?
How to create an account?
How do I change my account information? (name, email address, phone number, and address)
Login
How do I login in?
Security & Privacy
Data protection
How does Chailease Berjaya protect my personal information?
Selling & Trading
Selling
Can I sell or modify a motorbike with outstanding motorbike loan?
How can I transfer, sell, or share possession of a motorbike or goods to a third party while the motorbike or goods are still under financing in my name?
Trade-in
Can I trade-in a motorbike that is under a motorbike loan?
Contract & Cancellations
Contract
Where can I check my contract details?
Can I make changes to the motorbike under the existing contract?
Cancellations
Can I terminate my contract after signing up or during the contract period?
Products & Services
Intro to motorbike loan
How to contact us?
Where can I find branches?
With which dealerships you have partnerships?
Who will own the motorbike after the motorbike loan is fully paid off?
How does motorbike loan work?
What is Chailease Berjaya Hire Purchase Moratorium?
Getting started
What is the loan term for motorbike loan?
Is a guarantor or collateral required for the application process?
Does Chailease Berjaya offer Islamic financing for motorbike loans?
Am I eligible for motorbike loan?
What are the requirements for a motorbike loan?
Your application
How can I check the status of my motorbike loan application?
How can I apply for a motorbike loan?
How long does it take to process a motorbike loan application?
Payments
Auto debit
Do I need to activate Auto Debit for automatic monthly payment deductions?
Make & Manage payments
How to check my payment status?
When will my first payment be taken?
Can I pay extra on my monthly payments?
Can I change my payment schedule?
Can I pay my outstanding balance off in full?
Are there any extra fees or charges?
What payment mode should I select when using the JOMAUTO app for online payments?
What are the compensation charges or late charges for the Hire Purchase/Hire Purchase-i facility (Act)?
Settlement
How can I check my statement or settlement?
How can I request an early settlement, and are there any charges or penalties?
Will there be any rebate for early settlement?
Payment issues
What should I do if I accidentally made a wrong payment?
Can I modify the monthly repayment amount if I face financial difficulties?
If I have defaulted on the monthly instalments, can the company claim from the guarantor?
Why did I receive an error message when attempting to set up Auto-debit?
I have made the payment, but why does the app still show that it’s overdue?
Payment methods
Which payment methods are accepted?
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