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How can we help ?
Car
Motorbike
Chailease Pay Later
Products & Services
Getting started
What is the loan term for a car loan?
What are the requirements for a car loan?
Am I eligible for a car loan?
Is a guarantor or collateral required for the application process?
Your application
How can I apply for a car loan?
How long does it take to process the loan application?
How can I check the status of my loan application?
Intro to car loan
Can HP Loan be refinanced / restructured?
Customer / Owner Passed Away, What Should I Do?
Who will own the car after the car loan is fully paid off?
With which dealerships do you have partnerships?
What is Chailease Berjaya Hire Purchase Moratorium?
How does car loan work?
Can I apply an electric car loan?
What types of cars are eligible for a car loan?
Can I arrange a car loan for multiple cars?
Payments
Payment methods
Which payment methods are accepted?
Auto debit
Why was there no auto deduction from my account this month?
What should I do if my account was deducted twice?
How to change Auto Debit account?
How to cancel Auto Debit?
Why did I receive an error message when attempting to set up Auto-debit?
Do I need to activate Auto Debit for automatic monthly payment deductions?
Make & Manage payments
Why do I need to include an extra RM100 in my final payment for moped loan?
Can I pay my outstanding balance off in full?
Are there any extra fees or charges?
How to check my payment status?
What payment mode should I select when using the JOMAUTO app for online payments?
What are the compensation charges or late charges for the Hire Purchase/Hire Purchase-i facility (Act)?
When will my first payment be taken?
Can I pay extra on my monthly payments?
Can I change my payment schedule?
Settlement
Why settlement amount in Jom Auto Apps is different?
Can I get calculation for settlement rebate/discount?
How can I check my statement or settlement?
Is there any charges if I make early settlement?
Payment issues
I have made the payment, but why does the app still show that it’s overdue?
What should I do if I accidentally made a wrong payment?
Can I modify the monthly repayment amount if I face financial difficulties?
If I have defaulted on the monthly instalments, can the company claim from the guarantor?
Vehicles
Manage cars
What if the dealer doesn’t want to be responsible for car condition?
What should I do if my new car/motorbike has engine problems?
Is it permissible to relocate a car to a location different from the one stated in the Hire Purchase/Hire Purchase-i Agreement?
Vehicle registration card (VOC)
Can I keep the vehicle registration card for road tax renewal upon expiry?
How can I request the original/copy VOC?
Car Insurance & Repossession
Insurance & Road tax
I have paid for insurance and road tax renewal, whe can I collect or receive the renewed road tax?
Can I get my insurance cover note?
Will the car insurance be included in the HP agreement?
Can I change my insurance provider?
How can I renew my car’s insurance and road tax?
Do I need to renew my car insurance and road tax through Chailease Berjaya?
Can I renew my car insurance and road tax with Chailease Berjaya even if my vehicle is not financed by you?
Insurance claim
What should I do if my car is stolen?
Do I still need to pay my monthly instalments if my car is stolen?
Insurance payment
Repossession
My car has been repossessed, how can I check redemption process and amount?
How to check my repossession status?
Can I introduce a potential buyer for the repossessed car?
Can Chailease Berjaya request payment from me once they have sold the repossessed car?
Account & settings
Manage account
How to create an account?
How do I change my account information? (name, email address, phone number, and address)
How to reset a forgotten password?
Login
How do I login in?
Security & Privacy
Data protection
How does Chailease Berjaya protect my personal information?
Selling & Trading
Selling
Can I sell or modify a car with outstanding car loan?
How can I transfer, sell, or share possession of a car or goods to a third party while the car or goods are still under financing in my name?
Trade-in
Can I trade-in a car that is under a car loan?
Contract & Cancellations
Contract
Can third party check loan details of behlaf of owner?
Where can I check my contract details?
Can I make changes to the car under the existing contract?
Cancellations
Can I cancel my loan?
Can I terminate my contract after signing up or during the contract period?
Contact us
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