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Returns & Delivery
Manage returns and refunds
Are there any fees associated with handling return requests?
How do I return an item?
How does the refund work?
Deliveries
When will I receive my order?
Am I allowed to authorize someone else to collect my device on my behalf during the collection process?
Contract & Cancellations
Contract
Can third party check loan details of behlaf of owner?
Can I make changes the product/service under the existing contract?
Where can I check my contract details?
Cancellations
Can I cancel my loan?
Can I terminate my contract after signing up or during the contract period?
Products & Services
Intro to instalment plan
How does Chailease Pay Later works?
Where can I use Chailease Pay Later?
Getting started
What are the repayment term options?
Does Chailease Pay Later offer Islamic financing?
What are the requirements for apply Chailease Pay Later?
Am I eligible for Chailease Pay Later?
Is a guarantor or collateral required for the application process?
Your application
How can I check the status of my instalment plan application?
How can I apply for an instalment plan?
How long does the processing of an instalment plan take?
Account & Settings
Manage account
How to reset a forgotten password?
How to create an account?
How do I change my account information? (name, email address, phone number, and address)
Login
How do I login in?
Security & Privacy
Data protection
How does Chailease Berjaya protect my personal information?
Payments
Auto debit
Why was there no auto deduction from my account this month?
What should I do if my account was deducted twice?
How to change Auto Debit account?
How to cancel Auto Debit?
Why did I receive an error message when attempting to set up Auto-debit?
Do I need to activate Auto Debit for automatic monthly payment deductions?
Make & Manage payments
Why do I need to include an extra RM100 in my final payment for moped loan?
What are the charges if I miss a payment?
Can I pay extra on my monthly payments?
Can I change my payment schedule?
Can I pay my outstanding balance off in full?
Are there any extra fees or charges?
How to check my payment status?
What payment mode should I select when using the JOMAUTO app for online payments?
When will my first payment be taken?
Settlement
Why settlement amount in Jom Auto Apps is different?
How can I check my statement or settlement?
Can I get calculation for settlement rebate/discount?
Is there any charges if I make early settlement?
Payment issues
Can I modify the monthly repayment amount if I face financial difficulties?
I have made the payment, but why does the app still show that it’s overdue?
What should I do if I accidentally made a wrong payment?
Payment methods
Which payment methods are accepted?
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