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How can we help ?
Car
Motorbike
Chailease Pay Later
Vehicles
Manage motorbikes
What should I do if my new car/motorbike has engine problems?
What types of motorbikes are eligible for a motorbike loan?
Can I arrange a motorbike loan for multiple motorbikes?
How can I request a consent letter for transferring a motorbike to Sabah or Sarawak?
Is it permissible to relocate a motorbike to a location different from the one stated in the Hire Purchase/Hire Purchase-i Agreement?
Vehicle registration motorbiked (VOC)
Can I keep the vehicle registration motorbiked for road tax renewal upon expiry?
How can I request the original/copy VOC?
Motorbike Insurance & Repossession
Insurance & Road tax
My motor Insurance & Road Tax has expired or will expire soon. How can I check the renewal amount and payment channel?
My Motor Insurance & Road Tax has expired or will expire soon. How can I check the renewal amount and payment channel
I have paid for insurance and road tax renewal, whe can I collect or receive the renewed road tax?
How can I view my motorbike insurance records?
Will the motorbike insurance be included in the HP agreement?
How can I renew my motorbike’s insurance and road tax?
Do I need to renew my motorbike insurance and road tax through Chailease Berjaya?
Can I renew my motorbike insurance and road tax with Chailease Berjaya even if my vehicle is not financed by you?
Can I change my insurance provider?
Insurance claim
What should I do if my motorbike is stolen?
Do I still need to pay my monthly instalments if my motorbike is stolen?
Insurance payment
Repossession
Can I introduce a potential buyer for the repossessed motorbike?
Can Chailease Berjaya request payment from me once they have sold the repossessed motorbike?
How to check my repossession status?
Account & Settings
Manage account
How to create an account?
How do I change my account information? (name, email address, phone number, and address)
How to reset a forgotten password?
Login
How do I login in?
Security & Privacy
Data protection
How does Chailease Berjaya protect my personal information?
Selling & Trading
Selling
Can I sell or modify a motorbike with outstanding motorbike loan?
How can I transfer, sell, or share possession of a motorbike or goods to a third party while the motorbike or goods are still under financing in my name?
Trade-in
Can I trade-in a motorbike that is under a motorbike loan?
Contract & Cancellations
Contract
Can third party check loan details of behlaf of owner?
Can I make changes to the motorbike under the existing contract?
Where can I check my contract details?
How can I request a consent letter for transferring a car to Sabah or Sarawak?
Cancellations
Can I cancel my loan?
Can I terminate my contract after signing up or during the contract period?
Products & Services
Intro to motorbike loan
Can HP Loan be refinanced / restructured?
With which dealerships do you have partnerships?
What is Chailease Berjaya Hire Purchase Moratorium?
How does motorbike loan work?
Who will own the motorbike after the motorbike loan is fully paid off?
Getting started
What is the loan term for motorbike loan?
Is a guarantor or collateral required for the application process?
Does Chailease Berjaya offer Islamic financing for motorbike loans?
Am I eligible for motorbike loan?
What are the requirements for a motorbike loan?
Your application
How can I apply for a motorbike loan?
How long does it take to process the loan application?
How can I check the status of my loan application?
Payments
Auto debit
Why was there no auto deduction from my account this month?
What should I do if my account was deducted twice?
How to change Auto Debit account?
How to cancel Auto Debit?
Why did I receive an error message when attempting to set up Auto-debit?
Do I need to activate Auto Debit for automatic monthly payment deductions?
Make & Manage payments
Why do I need to include an extra RM100 in my final payment for moped loan?
What payment mode should I select when using the JOMAUTO app for online payments?
What are the compensation charges or late charges for the Hire Purchase/Hire Purchase-i facility (Act)?
When will my first payment be taken?
Can I pay extra on my monthly payments?
Can I change my payment schedule?
Can I pay my outstanding balance off in full?
Are there any extra fees or charges?
How to check my payment status?
Settlement
Why settlement amount in Jom Auto Apps is different?
Can I get calculation for settlement rebate/discount?
How can I check my statement or settlement?
Is there any charges if I make early settlement?
Payment issues
I have made the payment, but why does the app still show that it’s overdue?
What should I do if I accidentally made a wrong payment?
Can I modify the monthly repayment amount if I face financial difficulties?
If I have defaulted on the monthly instalments, can the company claim from the guarantor?
Payment methods
Which payment methods are accepted?
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